Course E-Mail Netiquette

Here are the points of e-mail protocol for our course :

1. E-mail (indeed, all communication) between Lecturer and student is a formal and professional exchange. Accordingly, proper salutation and closing is essential.
2. Business e-mail is courteous but, of professional necessity, concise and direct. It rejects roundabout or ornate language, informal diction, and any appearance of what is termed in the vernacular, 'chat.'
3. Customary response time for student e-mail to the Course Lecturer is two to three office days. E-mail on weekends will ordinarily be read the Monday following.
4. Use only your SFU account for e-mail to the course Lecturer. All other e-mail is blocked by whitelist.

In general, Course e-mail is for matters of Course administration solely. It is not an alternative to, nor substitute for, Office Hours or Tutorial. All questions about understanding of lecture material, course reading, assignment criteria, and deadlines are reserved for Tutorial and Office Hours.

Missed classes and deadlines are not to be reported by e-mail: if a medical or bereavement exception is being claimed, the supporting documentation is handed in, along with the completed assignment, either in person or to the Instructor's mailbox outside the Department Office.